Free and Secure International Shipping
We offer fast and free shipping internationally for every order through DHL and EMS (only when DHL is not available).
Due to COVID-19, carrier policies are changing; DHL and EMS may not require a signature upon delivery. For more information, please see the policies for DHL and EMS. Please make arrangements for someone to be at the shipping destination.
Duties and taxes are handled up-front at checkout, ensuring that you won’t have any surprise border charges after you’ve finished ordering.
Refund and Return
Orders are refundable before we receive your materials (hair/fur/feather). Since every diamond is unique and personally related to each individual, refund and return are not applicable once the manufacturing process begins as materials are received. However, if we have not yet received and you would like to refund, but a shipping label has already been created for you by us, $40 will be charged to your payment and not refundable.